Active Issues

WOR/BOS Outages [Resolved 03/17/25 02:49 ET]

Our HQ/homebase data center is experiencing intermittent internet and power outages. Please review our status page(s) for up-to-date service statuses throughout the weekend.

Affected Services:

• US-EAST-BOS

  • Cloud Support Center tunnel relay

• US-EAST-WOR

  • Cloud Support Center email relay

  • Cloud Support Center authentication

  • Cloud Support Center SLA monitor

  • Accounts and Billing Portal (Smashstar Media)

  • Account Portal (MWP Cloud)

  • WorcesterBoston Tunnel

  • WorcesterBoston Remote Terminals

We thank you for your patience and understanding as we work with Spectrum and Verizon to resolve these issues. Please note that customer sites and cloud services are unaffected -- only our internal applications. Pages endpoints are actively being replicated across our Boston and LA data centers to minimize downtime of our static publishing services.

status.nonprofitpress.cloud \\ status.smashstarmedia.com

UPDATE

Spectrum has resolved connection issues at WOR; Due to limited battery backup capacity, we are replicating internal services to the BOS data center for the weekend and expect to be fully operational in worcester by Monday morning, 03/17/25

UPDATE

All client portals and endpoints have been restored and/or replicated for redundancy and are back online. Internal applications will remain offline through 5PM ET 03/16/25

UPDATE

All services have been restored; Home base and related internal applications are back online.

Status Updates Unavailable

Increased Volume of Attacks [Med]

UPDATE The addition of and recent changes to the AntiBot Firewall are preventing most of these attacks.

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A popular WP security plugin has recently patched a vulnerability that may expose sites and data to attackers. While our platform does not include this plugin by default, and our own security plugin does not have a similar attack vector, we have been monitoring an increase in volume of generalized attacks - primarily bots trying to scan for plugins and vulnerabilities.

Our team has proactively checked our customers' WAF configuration and (for those with it enabled) CloudFlare WAF configuration to ensure we are blocking as much as possible, without affecting legitimate site traffic.

If your site is experiencing slowness or any unresponsiveness, please chat with our support team and we'll be happy to take a look.

Status Updates Unavailable

UM Extension Pass Updates [Low]

Ultimate Member updates for premium add-ons may fail to update to the latest versions. Resolution may require manual license reactivation from our support team or via Ultimate Member directly within plugin settings.

Status Updates Unavailable